All purchases are non-refundable unless documentation for medical emergency is provided. If you have unused sessions remaining and are unable to complete the sessions due to health, childbirth or extenuating circumstances you may be refunded for the unused sessions based on the approval of management.
Our cancellation policy is in place to ensure you maintain the commitment you made to yourself to pursue your goals. We understand that you may need to cancel your appointment and thus have created flexible cancellation procedures to ensure you make the most of your purchases.
At Lordsonstrong . we want to see you achieve your goals so we allow and encourage you to reschedule any missed personal training appointments, where space permits. You must cancel your appointment for a personal training session at least 24 HOURS in advanced. Appointments cancelled beyond this time will be charged in full. We greatly appreciate you cancelling your sessions if you will not be attending to allow our personal trainers to optimize their time spent here.
There are two ways to cancel and rebook your training with us:
- For rescheduling email email@example.com . Please provide an email to us stating the date and time of your appointment, as well as, a date and time you would like to reschedule.
- firstname.lastname@example.org please ensure you leave a detailed message with your full name, contact number, and date & time of your appointment.